Rocket Play Frequently Asked Questions

Welcome to the Frequently Asked Questions page for Rocketplay Casino in Australia! We’re here to help you get the most out of your gaming experience. Whether you’re a seasoned gambler or a novice testing your luck for the first time, we’ve compiled a list of questions and answers that will guide you through our platform. From understanding how to set up an account, to learning how our Responsible Gambling initiative works, we’ve got you covered. Don’t see the information you’re looking for? Feel free to reach out to our dedicated customer service team. Now, let’s get those queries resolved so you can return to the thrill of the game!

  • Is RocketPlay casino legit? 
    Yes, Rocketplay Casino is absolutely legitimate. We're licensed and regulated by appropriate gambling authorities, and we uphold strict adherence to the regulations set by these entities.
  • Is Rocket Play casino safe? 
    Yes, safety and security are our top priorities. We use advanced encryption technology to ensure your personal and financial details are completely protected. Moreover, we enforce strict privacy policies to safeguard your information.
  • How do I create an account? 
    To create an account, simply click on the "Register" or "Sign Up" button on our homepage, follow the prompts, and fill out the required information. Remember to ensure that all information provided is accurate and up-to-date to avoid any issues with account verification.
  • I forgot my password. How can I reset it? 
    If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you a link to reset your password. If you don't receive the email within a few minutes, please check your spam or junk folder.
  • I tried resetting my password but I didn't receive any email. What should I do? 
    Make sure to check your spam or junk mail folder, as sometimes emails can end up there. If you still haven't received the reset email, please contact our customer support for assistance.
  • Can I play for real money at RocketPlay? 
    Absolutely! Once you've created an account and made a deposit, you can start playing for real money. Please remember to gamble responsibly.
  • What types of games are available at Rocket Play? 
    We offer a wide range of games, including but not limited to, slot games, table games like poker and blackjack, live casino games, and more. We constantly update our game selection to ensure an exciting and varied gaming experience for all our players.
  • How do I make a deposit? 
    After logging into your account, go to the 'Cashier' section, choose 'Deposit', select your preferred payment method, and follow the instructions provided.
  • What is the minimum deposit amount? 
    The minimum deposit amount may vary depending on the payment method chosen. The specific details are provided under the 'Deposit' section of our website.
  • How long does it take to process withdrawals? 
    The withdrawal processing times vary depending on the method of withdrawal you choose. Generally, e-wallet withdrawals are processed faster than credit or debit card withdrawals.
  • Does RocketPlay offer customer support? 
    Yes, we provide 24/7 customer support. You can reach us through live chat, email, or telephone. Our team is always ready to help with any questions or concerns you may have.
  • How does Rocket Play promote responsible gambling? 
    At Rocketplay Casino, we are dedicated to promoting responsible gambling practices. We provide tools and resources to help our players gamble within their means and maintain control of their betting activities. We also offer options for self-exclusion and provide links to professional help organizations.
  • What type of internet connection do I need to play games? 
    While Rocket play Casino is designed to operate effectively across various internet speeds, a stable and high-speed connection is recommended for the best gaming experience. This helps ensure smooth gameplay and prevents disruptions or lag during your session.
  • What should I do if my game is interrupted due to a poor internet connection? 
    Don't worry. Our system is designed to protect your bets in such scenarios. Once your connection is restored, you should be able to return to your game and continue from where you left off. If any issues persist, please contact our customer support.
  • What can I do if my internet connection is slow? 
    If your internet connection is slow, try closing any unnecessary applications or browser tabs. If possible, connect your device directly to your router using an ethernet cable. If you continue to experience slow speeds, you may need to contact your internet service provider.